Legal: Product Warranty, Returns and Refunds
Effective July 13th, 2010
Terms and Conditions:
DELFINglobal accepts orders and ships to all countries EXCEPT NIGERIA and AFGHANISTAN.
SALES TO END USERS ONLY
DELFINglobal accepts orders and ships products to end user
customers only.
GUARANTEE
DELFINglobal products are covered by a 30 day money back guarantee.
RETURN & REFUND POLICY
If you are not satisfied with your DELFINglobal purchase of a product,
please contact DELFINglobal Support
www.DELFINglobal.com/support for a Return Material
Authorization (RMA) request within 30 calendar days of the receipt
of the product. The product must be returned to the DELFINglobal order
center within 14 calendar days of the issuance of the RMA. All
products must be packed in the original, unmarked packaging. If the item is returned unopened in
the original box, we will exchange it or offer you a refund based on
your original method of payment. The shipping costs to return the
product will not be reimbursed by
DELFINglobal.
How to request a refund
Within 30 days of receipt of your product:
- Contact DELFINglobal Support www.definworld.com/support for a Return Material Authorization (RMA) request.
- Ship the product to DELFINglobal.
- A refund will be processed within 3-6 weeks of receipt of the product at DELFINglobal.
DEFECTIVE ITEMS
If you discover what you believe is a product defect for any DELFINglobal product, please contact DELFINglobal Support www.DELFINglobal.com/support.
NOTE: DELFINglobal recommends that you:
- Use a carrier that offers shipment tracking for all returns, and
- Either insure your package for safe return to
DELFINglobal or declare
the full value of the shipment so that you are completely protected
if the shipment is lost or damaged in transit.
If you choose not to (1) Use a carrier that offers tracking and (2) Insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Return & Refund Policy terms subject to change without notice.